FAQ

Product Availability

We strive to keep our website up to date, but in the event that an item you’ve purchased is no longer available, don’t worry—we’ll contact you right away and issue a full refund. Additionally, we’d love to discuss the possibility of creating a custom piece similar to the one you originally ordered.

Food Safe Items

Our charcuterie boards, cutting boards, bowls, and lazy susans and other kitchen items intended for food contact are finished with a premium, revolutionary hard wax oil. This food-safe, solvent-free, and non-toxic finish contains no added driers, heavy metals, or harmful catalysts.

Feel free to reach out if you have any questions!

How long does a product take to ship?

It will take 1-2 days to prepare for shipment. You will receive an email with the tracking information once it is shipped.

Can I return or exchange a product?

Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ironsawdust.com